Irish Taxation Institute: Educating, Developing and Representing

Revenue Customer Service - Industrial Action - Update at Main TALC

17 February 2010

At a meeting of Main TALC,on 9 February, practitioners expressed concern about the impact of industrial action on Revenue's services.  Revenue expressed their regret at any inconvenience caused to customers. They are monitoring the situation and endeavouring to update their phone line messages where appropriate.  Where phone lines are closed and a matter is urgent Revenue suggested that the matter be emailed to the District or office in question. Practitioners raised concerns about the impact of the action on timely compliance with the P35 filing deadline. Revenue noted those concernes but they emphasised that the industrial action had not resulted in complete unavailabiltiy of service and therefore any impact on the P35 filing requirements should be minimial. In specific instances of demonstrable difficulty Revenue indicated a reasonable approach would be taken.